blacklist issues 1/7/2013, 1/8/2013

A customer on the server had their email address compromised by a spammer. The spammer then sent several thousand messages out from which has caused the server to end up on multiple blacklists. As a result, many of our customers on that server have received bounce-back replies from servers rejecting their messages.
Once the exploit was detected, the offending email account was shut down and spam ceased to be sent from our server.
This is a very unfortunate situation and we’re doing everything we can to resolve the issue. We have been in direct contact with all of the blacklists that patty is listed on and requested removal. Sometimes these removals are immediate, while others can take up to 2 weeks to delist a server from it’s blacklist. Unfortunately, the delisting is something we have very little control over. Essentially, all we can do is request removal from the blacklist, which puts the ball in the court of the blacklist.
The best thing that you can do to help prevent issues like this in the future are to:
1) Run a virus scan on all computers. We suggest Sophos Home Edition or ClamXav (both free) for Macs.
2) Make sure that all mail apps and mobile devices are set to send and receive email via SSL. Instructions for doing this on Apple’s mail app can be found here:
Taking these steps will help to prevent your email address from being exploited.
We would like to apologize for any inconvenience you experience as we await removal from these blacklists. We appreciate your patience.

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